Privacy Policy

We, FreightBro Logistics Pvt. Ltd., incorporated under the Companies Act, 2013 (herein after referred to as “Company”), having registered office at “Ispahani Centre”, Door No. 123, 124, 3rdFloor, Nungambakkam, Chennai 600034, the creator of this Privacy Policy ensure our firm commitment to your privacy vis-à-vis the protection of your priceless information. In order to endow you with our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you. To enhance better protection of your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

All visitors are advised to read and understand our PrivacyPolicy carefully, as by accessing the Website you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site.

If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk



  • “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.
  • “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals including service providers and service seekers who use the Website.
  • “Website” shall mean and refer to created by Us, FreightBro Logistics Pvt. Ltd.
  • “Personal Information” shall mean and refer to any personally identifiable information thatWe may collect from You. For removal of any doubts, please refer to Clause 2.
  • “Third Parties” refer to any website, company or individual apart from the User and the creator of the Website.
  • “Services” shall mean the services provided by the Company on the Website.


We commit to respecting your online privacy data.We further recognize Your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with Us through filling Contact Us form. Information that is considered personal about You byUs includes, but is not limited to, Your name, address, email address, phone number or other contact information.

In order to avail any Services from this Website, You are required to provide the following information which includes, but is not limited to:

  • Contact number
  • Contact Email
  • Purpose of contacting us

This Privacy Policy also applies to data We collect from Users who are not registered as members of this site, including, but not limited to, browsing behavior, pages viewed.

Notification and Modifications to the Privacy Policy

We reserve the right to change the Privacy Policy rom time to time as We deem fit, without any intimation to You, and Your continued use of the Website will signify Your acceptance of any amendment to these terms.You are therefore advised to re-read the Privacy Policy on a regular basis. Should it be that You do not accept any of the modifications or amendments to the terms, You may terminate Your use of thisWebsite immediately.

Eligibility to access the website

The Site does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service.In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible and reserve the right to address the scenario appropriately. If you believe we have collected such information, please contact us

Information we collect

Our site’s online Contact Us form requires Users to give Us contact information (like Your username, email address, mobile number, purpose of contact),and demographic information (like your zipcode /pin code). As a member, You are required to prov idea valid email address at registration and choose a username or alias that represents Your identity on Our Website. This information is compiled and analyzed on an aggregated basis. This information may include the URL that You justcame from (whether this URL is on the Site or not),which URL you next go to (whether this URL is on the Site or not), your computer browser information, your IP address, and other information associated with Your interaction with the Site.

We also collect and store personal information provided by You from time to time on the Site. We securely store your data in accordance with applicable laws and shall retain such data for such durations as are permissible in law unless requested to delete the same, by You. We only collect and use such information from You that We consider necessary for achieving a seamless, efficient and safe experience, customized to Your needs including:

  • To enable the provision of Services opted for byYou
  • To allow You to receive quality customer care services
  • To communicate necessary account and product/Service related information from time to time
  • To undertake necessary fraud and money launderingprevention checks, and comply with thehighest security standards;
  • To comply with applicable laws, rules and regulations,and
  • To provide You with information and offers on Services, on updates, on promotions, on related, affiliated or associated service providers and partners, that We believe would be of interest to You.

We ensure that information collected from You will be confidential. We strictly restrict Userinformation sharing but not limited to Third Party/ vendors / partners / hosting service providerswhoprovides and uses information for operational purposes.

We also do use Your contact information to send Youoffers based on Your interests and prioractivity. The Company may also use contact informationinternally to direct its efforts for productimprovement, to contact You as a survey respondent,tonotify You if You win any contest; and tosend You promotional materials from its contest sponsorsor advertisers.

Further, You may from time to time choose to providepayment related financial information (creditcard, debit card, bank account details, billing addressetc.) on the Website. We are committed tokeeping all such sensitive data/information safe atall times and ensure that such data/information isonly transacted over secure Website of approved paymentgateways which are digitally encrypted,and provide the highest possible degree of care availableunder the technology presently in use.

The Company will not use Your financial informationfor any purpose other than to complete atransaction with You.

To the extent possible, We provide You the option of not divulging any specific information that Youwish for Us not to collect, store or use. You mayalso choose not to use a particular Service orfeature on the Website, and opt out of any non-essentialcommunications from the Company.

Further, transacting over the internet has inherentrisks which can only be avoided by You followingsecurity practices Yourself, such as not revealingaccount/login related information to any otherperson and informing Our customer care team aboutany suspicious activity or where Your accounthas/may have been compromised.

How information is collected

  • Before or at the time of collecting personal information,We will identify the purposes forwhich information is being collected.
  • We will collect and use of personal information solelywith the objective of fulfilling thosepurposes specified by Us and for other compatiblepurposes, unless We obtain the consent of the individual concerned or as requiredby law.
  • We will only retain personal information as long asnecessary for the fulfilment of thosepurposes.
  • We will collect personal information by lawful andfair means and, where appropriate, withthe knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.


  • We use data collection devices such as “cookies” oncertain pages of our Websites.“Cookies” are small files sited on your hard drivethat assist us in providing customizedservices. We also offer certain features that areonly available through the use of a“cookie”. Cookies can also help us provide information,which is targeted to your interests.Cookies may be used to identify logged in or registeredusers.
  • Third party vendors including (“Google”)may use cookies to serve adsbased on your visits to this Website. You may visitthe website of the third party andchoose to opt out of the use of cookies for interest-basedadvertising, if the third partyoffers such an option. You may choose to opt-out ofthe Double Click cookie that Googleand its partners use for interest-based advertisingby visiting Ads Settings. (Alternatively,you can direct users to opt out of a third-party vendor’suse of cookies for interest basedadvertising by visiting
  • The website also has enabled the Google AnalyticsAdvertising, which allows Google tocollect data about users on our website, in additionto Google advertising cookies andanonymous identifiers. You may choose to opt out ofthis by downloading and installingthe Google Analytics opt-out add-on here may also integrate to CRM marketing toolsin future.

External Links on website

The following payment options are available on theWebsite:

In order to avail any Services from this Website, You are required to provide the following information which includes, but is not limited to:

  • Domestic and international credit cards issued bybanks and financial institutions that arepart of the Visa, Master Card & Amex Card networks;
  • Visa & Master Card Debit cards;
  • Net banking/Direct Debit payments from select banks.

As prescribed by the financial institutions issuingthe credit or debit cards affiliated with Visa /MasterCard / Maestro / the User will be required to submithis/her 16-digit card number, card expiry dateand 3-digit CVV number (usually on the reverse ofthe card) while making an online transaction. TheUser must also have enrolled his/her card with VBV(Verified by Visa), MSC (MasterCard SecureCode) or any other applicable provider in order tocomplete the transaction. The User is herebyexpressly made aware that his/her card statementswill reflect that a payment has been made infavour of the Company.

The User in using the third party statements, includingbank and credit card statements, themerchant name may appear in an abbreviated format,and the Company has no control over thesame. To successfully subscribe on the Website, theUser is required to complete the transaction bymaking the payment for the services opted for.Additionally, the User, when using any services/websites/linksof third parties, would be governed bythe relevant third party’s privacy policy. This PrivacyPolicy only governs the usage of Our Site.

Our Use of your Information

Information about Our Users is an important part ofOur business, and We treat Our clientinformation with the utmost confidentiality. We donot sell, rent, or lease Your information to Third Parties.

Your contact information is also used to contact Youwhen necessary. We use Your IP address tohelp diagnose problems with Our server, and to administerOur Website. Your IP address is alsoused to help identify You and to gather broad demographicinformation. Finally, We may use Your IPaddress to help protect Our partners and ourselvesfrom fraud. We will continue to enhance Oursecurity procedures as new technology becomes available.We will transfer information about You ifWe are acquired by or merged with another company.In this event, We will notify You by email or byputting a prominent notice on the site before informationabout You is transferred and becomessubject to a different privacy policy.

We may release Your personal information to a Third-Partyin order to comply with a Court Order orother similar legal procedure, or when We believein good faith that such disclosure is necessary tocomply with the law; prevent imminent physical harmor financial loss; or investigate or take actionregarding illegal activities, suspected fraud, orviolations of Our Privacy Policy. We may disclosepersonally identifiable information to parties incompliance with Our Privacy Policy as We in Our solediscretion believe necessary or appropriate in connectionwith an investigation of fraud, intellectualproperty infringement, piracy, or other unlawful activity.In such events, We may disclose name,address, country, phone number, email address andcompany name.


You further acknowledge that the Website may containinformation which is designated confidentialby Us and that You shall not disclose such informationwithout Our prior written consent.Your information is regarded as confidential and Westrictly restrict User information sharing but notlimited to Third Party / vendors / partners / hostingservice providers who provides and usesinformation for operational purposes, and if legallyrequired to do so to the appropriate authorities.We will not sell or share Your personal informationto any Third Party or use Your e-mail address forunsolicited mail. Any emails sent by Us will onlybe in connection with the provision of agreedServices.

Our disclosure of your information

Due to the existing regulatory environment, We cannotensure that all of Your privatecommunications and other personally identifiable informationwill never be disclosed in ways nototherwise described in this Privacy Policy. By wayof example (without limiting and foregoing), Wemay be forced to disclose information to the government,law enforcement agencies or Third Parties.Under certain circumstances, Third Parties may unlawfullyintercept or access transmissions orprivate communications, or members may abuse or misuseYour information that they collect fromOur Website. Therefore, although We use industry standardpractices to protect Your privacy, We donot promise, and You should not expect, that Yourpersonally identifiable information or privatecommunications would always remain private.
As a matter of policy, We do not sell or rent anypersonally identifiable information about You to anyThird Party. However, the following describes someof the ways that Your personally identifiableinformation may be disclosed:

  • External Service Providers: There may be a numberof services offered by externalservice providers that help You use Our Websites.If You choose to use these optionalservices, and in the course of doing so, discloseinformation to the external serviceproviders, and/or grant them permission to collectinformation about You, then their use ofYour information is governed by their private policy.
  • Other Corporate Entities: We share much of Our data,including personally identifiableinformation about You, with Our parent and/or subsidiariesthat are committed to servingYour online needs and related services, throughoutthe world. Such data will be shared forthe sole purpose of enhancing Your browsing experienceand providing Our Services toYou. To the extent that these entities have accessto Your information, they will treat it atleast as protectively as they treat information theyobtain from their other members. It ispossible that We and/or its subsidiaries, or any combinationof such, could merge with orbe acquired by another business entity. Should sucha combination occur, You shouldexpect that We would share some or all of Your informationin order to continue to providethe Service. You will receive notice of such event(to the extent that it occurs).
  • Law and Order: We cooperate with law enforcement inquiries, as well as other ThirdParties to enforce laws, such as: intellectual property rights, fraud and other rights. Wecan (and You authorize Us to) disclose any informationabout You to law enforcement andother government officials as We, in Our sole discretion,believe necessary or appropriate,in connection with an investigation of fraud, intellectualproperty infringements, or otheractivity that is illegal or may expose Us or You tolegal liability.

Your Data Protection Rights

The right to access– You have the right to requestOur Company for copies of your personal data.We may charge you a small fee for this service.

The right to rectification– You have the right torequest that Our Company correct any informationyou believe is inaccurate. You also have the rightto request Our Company to complete theinformation you believe is incomplete.

The right to erasure– You have the right to requestthat Our Company erase your personal data,under certain conditions.

The right to restrict processing– You have the rightto request that Our Company restrict theprocessing of your personal data, under certain conditions.

The right to object to processing– You have the rightto object to Our Company’s processing ofyour personal data, under certain conditions.

The right to object to processing– You have the rightt o object to Our Company’s processing ofyour personal data, under certain conditions.

If you make a request, we have one month to respondto you. If you would like to exercise any ofthese rights, please contact us at our

ISO 27001:2013

Confidentiality, Integrity and Availability of Information will be ensured by continually implementing appropriate controls based on risk assessments of External and Internal Interested parties considering business (strategic, operational and technical), statutory, legal, regulatory and contractual requirements.

Accessing and reviewing information

Following registration, You can review and changethe information You submitted each time.If You change any information we may keep track ofYour old information. You can changeYour registration information such as: name, contactnumber, address, gender, city, e-mail id.We will retain in Our files information You have requestedto remove for certaincircumstances, such as to resolve disputes, troubleshootproblems and enforce Our termsand conditions. Further, such prior information isnever completely removed from Ourdatabases due to technical and legal constraints,including stored ‘back up’ systems.Therefore, You should not expect that all of Yourpersonally identifiable information will becompletely removed from Our databases in responseto Your requests.

Control of your password

When You sign up to become a Member, You will alsobe asked to choose a password. You areentirely responsible for maintaining the confidentialityof Your password. It is important that Youprotect it against unauthorized access of Your accountand information by choosing Your passwordcarefully, and keeping Your password and computersecure by signing out after using Our Services.

You agree not to use the account, username, emailaddress or password of another Member at anytime or to disclose Your password to any Third Party.If You choose to share this information withThird Parties to provide You additional services,You are responsible for all actions taken with Yourlogin information and password and therefore shouldreview each Third Party’s privacy policy. Youare responsible for all actions taken with Your logininformation and password, including fees. If Youlose control of Your password, You may lose substantialcontrol over Your personally identifiableinformation and may be subject to legally bindingactions taken on Your behalf. Therefore, if Yourpassword has been compromised for any reason, Youshould immediately change Your password.You agree to notify Us immediately if You suspectany consistent unauthorized use of Your accountor access to Your password even after changing it.

Other information collectors

Except as otherwise expressly included in this PrivacyPolicy, this document only addresses the useand disclosure of information We collect from You.To the extent that You disclose Your informationto other parties, whether they are on Our Websitesor on other sites throughout the Internet, differentrules may apply to their use or disclosure of theinformation You disclose to them. To the extent thatWe use Third Party advertisers, they adhere to theirown privacy policies. Since We do not controlthe privacy policies of the Third Parties, You aresubject to ask questions before You disclose Yourpersonal information to others.


We treat data as an asset that must be protected againstloss and unauthorized access. We employmany different security techniques to protect suchdata from unauthorized access by membersinside and outside the company. We do not recommendtransfer of sensitive information (such ascredit card number) and bank account details via theWebsite to other Users. Users arerecommended to do so offline, on the phone or viapersonal emails. We follow generally acceptedindustry standards to protect the personal informationsubmitted to Us, both during transmission andonce We receive it. However, “perfect security” doesnot exist on the Internet. You therefore agreethat any security breaches beyond the control of Ourstandard security procedures are at Your solerisk and discretion.


We cannot ensure that all of Your private communicationsand other personal information (includingsensitive information like credit card informationand bank account number) will never be disclosedin ways not otherwise described in this Privacy Policy. Therefore, although We are committed toprotecting Your privacy, We do not promise, and Youshould not expect, that Your personalinformation will always remain private. As a Userof the Site, You understand and agree that Youassume all responsibility and risk for Your use ofthe Site, the internet generally, and the documentsYou post or access and for Your conduct on and offthe Site.

Disputes and Jurisdiction

All disputes involving but not limited to rights conferred,compensation, refunds, and other claimsthrough this policy will be resolved through a two-stepAlternate Dispute Resolution mechanism.

Questions, Comments and Feedback

If you have any questions or concerns regarding this privacy policy, You should contact Us by sending an e-mail


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