Terms of Service


These Terms of Service (“Terms of Service”), as set out here in, are binding on the users (who shall here in after be referred to as “you”, “your”, “yourselves”, “Customer”, as applicable) who use the online platform (“Platform”) developed by Freightify Technologies Pte. Ltd, a company registered under the laws of Singapore and having its registered office at “160Robinson Road #20-03 Singapore (068914)" (here in after referred to as "Freightify"/“We”/“Us”/“Our”) to facilitate your freight processing.

1.1  You acknowledge and agree that by using the platform, You have agreed to be bound by these terms and conditions and any additional terms that apply. In the event that a Customer executes a terms of service with us separately, the same shall supersede these Terms of Service.

1.2  These Terms of Service shall be read along with the relevant SAAS Service Order Form (which shall refer to the new order form executed by you, separately with us).

1.3  This document describes and governs your usage of the Platform made available through the website at  https://freightify.com/. The annexures form an integral part of this document including for the professional services that we may render to you (Annexure B).    

1.4  Please note that Freightify reserves the right to revise the content of these Terms of Service at any time by posting an update to this page. Your continued use of the Platform following the posting of changes to the Terms of Service will mean you accept those changes. If you do not agree with any of the terms, you must not continue to use the Platform. Freightify reserves the right, in its sole discretion, to determine if you have violated the Terms of Service and to take any action it deems appropriate. You acknowledge that Freightify shall have the right to terminate your access to the Platform for violations of any of these rules, including repeat infringement of copyrights.



For the purposes of these Terms of Service, the following terms shall have the meanings defined below:

2.1    “Applicable Laws” shall mean all applicable statutes, enactments laws, ordinances, judgment, orders, directives, rules and regulations, by-laws, notifications, guidelines and policies of anyAuthority, as may be in force and effect during the subsistence of these Terms of Service which shall be applicable to your business and the outsourcing of our Services, including but not limited to, any license, permit or other governmental Authorization, in each case as in effect from time to time;

2.2    “Authority” shall mean any national, supernational, regional or local government or governmental, administrative, fiscal, judicial, or government-owned body, department, commission, authority, tribunal, agency, or entity;

2.3    “Authorization” shall mean any consent, registration, filing, agreement, notarization, certificate, license, approval, permit, authority, or exemption from, by or with any Authority, whether given by express action or deemed given by failure to act within any specified time period;

2.4    “Information” shall mean any information, whether oral, graphic, electronic and written or in any other form, including:      
   1. Forms, memoranda, letters, specifications, processes, procedures, statements, formulae, technology, inventions, trade secrets, research, and development information, know-how, designs, plans, photographs, microfiche, business records, notes, accounting procedures or financial information, sales and marketing information, names and details of your company, suppliers and agents, employee details, reports, drawings and data; and
   2. Copies and extracts made of or from that information and data, whether translated from the original form, recompiled, partially copied, modified, updated, or otherwise altered;

2.5    “Intellectual Property” shall, unless otherwise agreed to in these Terms of Service, mean patents, trademarks, service marks, trade names and copyrights, and applications, licenses and rights with respect to the foregoing, and all trade secrets, including know-how, inventions, designs, processes, works of authorship, manuals, documentation, computer programs, and technical data and information;

2.6    “Confidential Information” shall mean the terms of these Terms of Service and its subject matter and all information belonging to, or relating to, or provided by a Party to these Terms of Service, whether oral, graphic, electronic, written, or in any other form, but excluding any Information which was in the public domain at the time of disclosure, other than by reason of a breach of these Terms of Service or that is in fact, or should reasonably be regarded as, confidential to the party to whom it belongs or relates, that may be communicated between the Parties whether in written, electronic or other forms;

2.7    “Services” shall mean the services to be provided by us to you in accordance with these Terms of Service,SAAS Service Order Form and any annexures circulated to You vide emails; and

2.8.   “Software” shall mean the Software used by Freightify in the provision of the Services under these Terms of Service, whether owned or developed by Freightify or licensed to Freightify.


Headings in these Terms of Service are for ease ofreference only and do not affect the construction of any of its provisions.      

References to the word “include” or “including” (or any similar term) is not to be construed as implying any limitation and general words introduced by the word “other” (or any similar term) will not be given a restrictive meaning by reason of the fact that they are preceded or followed by words indicating a particular class of acts, matters or things.    

Except where the context specifically requires, words importing the singular shall be treated as importing the plural and vice versa and words importing the whole shall be treated as including a reference to any part there of.


We undertake to provide Services vide our Platform in accordance with these Terms of Service and the relevant SAAS Service Order Form, subject to your payment of fees to us, as agreed under these Terms ofService and under the relevant SAAS Service Order Form.


At all times during the subsistence of these Terms of Service, we shall perform our obligations hereunder in a professional manner with adequately skilled personnel. All Services provided by us shall adequately conform to specifications provided by you as enumerated in these Terms ofService, the SAAS Service Order Form and any annexures circulated to you vide email.

  • You acknowledge and agree that Freightify is not responsible for the completeness and accuracy of any data provided to Freightify by you.
  • You acknowledge and accept that Freightify is not responsible for any failure to deliver the Services or meet the service levels to the extent that such failure is caused by the data, provided by you, being incomplete or inaccurate.
  • The data to be provided by you shall include but not be limited to the following:
  • User Mail IDs with Organization chart User Signature with Company Logo, favicon Mode-wise terms & Conditions, Ratesheet formats with liners/agents/vendors list POC for the set up from the IT team, Domain set up DNS settings fulfillment Plan for roll out to different user segment.


5.1       “Data” shall mean Customer's freightrate data consisting of its costs for ocean and air freight from one point to another, along with required ancillary data (e.g., surcharges and their quanta).

5.2      Unless otherwise explicitly specified for the relevant product or in the applicable Order Form, the Customer shall update the Data on a regular basis.

The Customer is responsible for all Data being complete and correct and is also responsible for having obtained any consents etc. necessary to legally share the Data with Freightify.        


6.1      Freightify is expressly authorized by Customer to process the Data pursuant to Freightify’s methodology(including data cleaning, analysis, standardization, and anonymization), and thereafter aggregate the resulting corresponding data points onto Freightify’s platform (the “Platform”) subscribed by the customer.

6.2      Freightify shall not disclose to third parties or use Data except as set forth in this Agreement or to comply with any legal, regulatory or similar requirement.


7.1      Fees and Charges: In consideration of the Services and deliverables provided (if any), you hereby agree to compensate Freightify for each project as set forth in these Terms of Service, the SAAS Service Order Form or any annexures circulated to you over emails.

7.2      Mode of Payment: Freightify shall raise invoice on you for Services performed hereunder as per the terms detailed in these Terms of Service, the SAAS Service Order Form or any annexures circulated to you over emails.

7.3      Unless agreed to otherwise, you shall make payments to Freightify in USD or Euro or INR

7.4      Delayed Payments: In the event, you do not pay within fifteen (15) days of invoice, without prejudice to other remedies that may be available to Freightify, an interest computed at a rate permissible by Applicable Laws will be added to the pending unpaid amount. In addition to levying such interest rate on the pending unpaid amount, and without prejudice to any other rights it may have, Freightify shall have the right and option to suspend performance of its obligations under these Terms of Service until such time as all payments due by you are paid in full to Freightify.

 7.5      Disputed Invoice: In case you intend to dispute any item on any invoice in whole or in part, then you shall be required to pay the undisputed portion of the invoice. Freightify and yourselves shall use all reasonable endeavours to settle the dispute at their earliest possible convenience in accordance with Disputes Clause here in.



8.1      All amounts paid by you to us shall be exclusive of all taxes, duties, charges, or cess. If Freightify is liable for any taxes, duties, charges or acess in Singapore on or with respect to the value of Services provided (other than taxes levied on Freightify’s income, such as corporation tax) in relation to these Terms of Service, you will pay to Freightify an amount equal to that liability upon the provision, by Freightify, of a valid invoice.          

8.2      In case of applicability of any withholding tax on the fees payable to Freightify, you shall pay such additional amounts as may be necessary such that Freightify receives the fees it would have received, had there not been any withholding tax imposed. Bank charges, if any applicable while transferring funds to  Freightify shall be borne by you.


You have the following obligations under these Terms of Service and the relevant SAAS Service Order Form:

9.1      You shall promptly pay all invoices raised by us in accordance with these Terms of Service and the SAAS Service Order Form.

9.2      You shall prepare and deliver the necessary input data to Freightify within such timeframes and by using such protocols, file conventions and methods as may be specified by Freightify from time to time in consultation with you.

9.3      You shall use your best endeavours to ensure that all media containing the input data are free of viruses and errors.

9.4      You shall not provide Input Data that violate any third party Intellectual Property rights.

9.5      For the purposes of these Terms of Service, the term “Intellectual Property” shall refer to patents, trademarks and / or copyrights, the ownership of which would be determinable by you based upon commercially reasonable searches of publicly available databases.

9.6      If the service levels indicated in these Terms of Service or any annexures circulated to you vide emails are dependent on your input data, instruction, feedback or decision, You shall provide its input data, instruction, feedback or decision promptly and without delay.

9.7      You shall maintain a backup system and procedures for the reconstruction of lost, damaged or altered data.You shall pay Freightify the fees for the cost of re-performing the Services if such re-performance is requested by you, save for where the loss, damage or alteration to such data was caused by any act or mission solely attributable to Freightify.

9.8      In the event that Input Data will be accessed by Freightify on your software, you shall provide to Freightify access to your software in order to enable Freightify perform theServices. Such access can be revoked by you upon successful provision of Services under these Terms of Service, by Freightify.

9.9      You must ensure that, during the term of these Terms of Service and until usage of the Platform, it is properly authorised and licensed to use and to permit Freightify to use your software in order to access and provide the Services. You shall be responsible for the payment of all license fees, support fees and other costs in relation to your software (including but not limited to any implementation costs).

9.10   You shall co-operate and assist Freightify in order to enable us to provide the Services.

9.11   You shall comply with the service levels (if any) assigned to it.


You here by represent and warrant to Freightify that:

10.1      You are duly organized, validly existing and in good standing under the laws of the country where you are incorporated;

10.2      You have the corporate power and authority (under its Memorandum and Articles of Association) to enter into these Terms of Service and perform your obligations here under. The execution, delivery and performance of these Terms of Service by you and performance of its obligations have been duly authorized and approved by all necessary corporate actions and no other action on your part as necessary to authorize the execution, delivery and performance of these Terms of Service;

10.3      The provision of input data or any part of input data to Freightify does not, and will not, violate any Applicable Laws;

10.4      All necessary and requisite approvals, licences and Authorizations with respect to your business and the outsourcing of the Services to Freightify have been procured, are valid and are in full force and effect and

10.5      You must ensure that, during the term of these Terms of Service and until usage of the Platform, it is properly authorised and licensed to use and to permit Freightify to use your software in order to access and provide the Services. You shall be responsible for the payment of all license fees, support fees and other costs in relation to your software (including but not limited to any implementation costs).

 10.6 You are properly authorised and has necessary licences to use and to permit Freightify to use your software in order to provide the Services.


11.1      You shall comply your obligations as the data controller under the applicable data protection laws, regulations, guidelines or directives (together, the "Privacy Laws")in connection with these Terms of Service. You shall be the data controller and Freightify shall be the date processor respectively (as defined in the PrivacyLaws). Freightify shall cooperate with you to facilitate any additional compliance in relation to your jurisdiction in connection with privacy and data protection.


12.1      You acknowledge that you are primarily responsible for the collection, processing, use and storage of any data affected by the Privacy Laws through use of the Services and that you undertake to ensure that all your employees, agents and contractors will comply with the requirements of any Privacy Laws that may be applicable to theServices.          

Without limiting the generality of the foregoing, you must:

12.2      Notify your clients of any matter prescribed by any Privacy Laws in relation to the collection, processing, use and storage of the data affected by the Privacy Laws and

12.3      Notify Freightify immediately upon becoming aware of any breach of any Privacy Laws that may be related to the provision of the Services.


13.1      Freightify acknowledges that it may have access to data that is personal information, including any and all identifying information, of your employees and clients or potential clients(“Personal Information”). Such Personal Information requires a higher standard of care and Freightify agrees to use reasonable endeavours to protect such Personal Information.

13.2      Freightify agrees it will not share, rent, sell, or in any way transfer or disclose any Personal Information whats oever to any third party for any reason, without your specific written consent.

13.3      Freightify shall promptly notify you in writing in the event there is any suspicion of irregularities in the storage or processing of the Personal Information or upon becoming aware of a breach or potential breach.

13.4      Freightify shall comply with all applicable data protection laws to which you are subject with respect to the Personal Information which have been notified in writing by you to Freightify.

13.5      On termination of these Terms ofService, Freightify shall destroy any copies or reproductions of the same inits possession.        


14.1      Freightify and yourselves acknowledge and agree that neither us nor you shall not disclose each other’s Confidential Information to any third party without the prior consent of the disclosing Party and shall not use each other’s Confidential Information for any purposes other than for which such Confidential Information was disclosed.

14.2      Confidential Information shall not be afforded the protection of these Terms of Service and these Terms of Service if such information:

14.3      Has been, is now, or later becomes publicly available through no fault of, either us or yourselves, receiving such Confidential Information;

14.4      Has been, is now, or later becomes rightfully learned by, either us or yourselves, receiving such Confidential Information from a third party who is not under restriction or duty imposed by, either us or yourselves, disclosing such Confidential Information or applicable law;

14.5      Has been, is now, or later is furnished to third parties generally by, either us or yourselves, disclosing such Confidential Information, if such disclosure is, or has been, made to third parties generally without similar restriction, duty or limitation of use; was known to, either us or yourselves, receiving such Confidential Information prior to the date it received such Confidential Information from, either us or yourselves, disclosing the Confidential Information; or

14.6 Has been, is now, or later is independently developed by, either us or yourselves, receiving such Confidential Information without use of or resort to such Confidential Information, and can be so proven by written records.


15.1      Freightify shall retain all rights, title and ownership to Intellectual Property that arises out of the provision of Services under these Terms of Service and these Terms of Service. Freightify however, grants a non – exclusive license to you to use such Intellectual Property, solely to enjoy the benefit of Services as provided for and in accordance with these Terms of Service and any annexures circulated to you over emails. Freightify retains the right to reuse such Intellectual Property in any manner whatsoever.

15.2      By accepting these Terms ofService, you undertake:

15.3      Not to use Freightify’s Intellectual Property without the prior express written consent of Freightify

15.4      Not to use Freightify’s Intellectual Property other than for the purpose set out in these Terms of Service.

15.5      You agree that you do not gain, by virtue of these Terms of Service and these Terms of Service, any of the Intellectual Property rights owned by Freightify. Nothing contained these Terms of Service and these Terms of Service shall be deemed to confer any other right or title to or in any of the Intellectual Property belonging to Freightify, to you, unless specifically agreed to in writing by the Parties.

15.6      In the event new intellectual property is developed by either you or us, during the course of these Terms ofService, then us and yourselves shall negotiate in good faith and enter into a separate agreement in respect of such intellectual property so created.

15.7      You shall, during the subsistence of these Terms of Service, ensure that it is properly authorized and licensed to use and to permit Freightify to use your software in order to provide the Services in cases, where the Services are to be provided under the engagement set out in these Terms of Service and any annexures circulated to you over emails.

15.8      You shall also be bound by the Acceptable Use Policy forming a part of these Terms of Service (Annexure A).


We and yourselves agree to indemnify each other from any and all liability arising out of negligence, whether attributable solely or in part, to either of such party, in connection with the performance of Services, under these Terms of Service.






These Terms of Service shall be effective from upon your acceptance of these Terms of Service and shall continue to remain in force until the expiry of the period included in the SAAS Service Order Form.


These Terms of Service shall automatically renew for an additional period equivalent to the time frame mentioned in the SAAS Service Order Form unless either Party gives the other a notice of non-renewal at least 30 days before the end of the relevant term or if the SAAS Service Order Form states any other renewal terms.Regardless of the above, either Party has the right to terminate these Terms ofServices or the provision of services at any time if instructed by a court of Law or by any other such authority.


Either Party may terminate these Terms of Service, at any time, by providing notice of at least thirty (30) calendar days in writing to the other Party at the official address for communication of such respective party in the SAAS Service Order Form or as may be communicated over emails.

20.Effect of Termination

On the expiry or termination of these Terms of Service:

20.1 You must immediately, pay Freightify all outstanding fees for work accrued to the termination date of these Terms of Service which will become immediately due and payable for Services rendered until the effective date of termination.

20.2 Freightify shall destroy all input data and other confidential information provided by you to Freightify for provision of Services under these Terms of Service.


Except as may be otherwise provided, you covenant that, during the term of these Terms of Service, and for a period of one-year thereafter, you shall not either for yourselves or for any other person, firm, corporation, or other entity, either directly or indirectly: solicit, employ or attempt to solicit, employ or offer any employment or other form of services to any of the personnel/sub-contractor to terminate his or her employment or hire away or attempt to hire away any employee/subcontractor of Freightify/any of its associated enterprises.

22.Governing Law and Jurisdiction

22.1 These Terms of Service will be construed, interpreted and applied in accordance with the laws of Singapore without reference to its conflict of laws and principles. The parties agree to submit themselves to the jurisdiction of the courts at Singapore.

22.2 If any dispute arises amongst us and yourselves relating to or arising out of these Terms of Service, including its construction, effect, the rights and obligations, the performance, breach, rescission or termination, the entitlement to damages or compensation (“Dispute”), we and yourselves must attempt to resolve the Dispute in an amicable manner, in good faith within thirty (30) days of such dispute arising, by negotiations. Upon failure to resolve the same, who ever amongst us is claiming that a Dispute has arisen, must deliver to the other party, a notice containing particulars of the Dispute (“Dispute Notice”).

22.3 Any Dispute, which cannot be resolved amongst us and yourselves in the manner described above, shall be finally resolved by courts of competent jurisdiction in  Singapore.


23.1 Force Majeure If for any reason beyond its reasonable control, including but not limited to, strike, labour dispute, regulation or order of a governmental authority, civil disorder, disaster, act of war, act of God, fire, flood or other emergency condition (“Force Majeure Event”), either us or yourselves, are unable to perform its obligations (other than your payment obligations) under these Terms of Service and these Terms of Service, such non-performance shall be excused and if the Force Majeure Event continues for more than thirty (30) consecutive days, terminate these Terms of Service on mutual terms, without further liability of any nature.

23.2 Notice All notices, consents, or approvals required under these Terms of Service shall be in writing sent by certified or registered air mail, postage prepaid (confirmed by such certified or registered mail), or by facsimile or electronic mail (confirmed by an electronic receipt confirmation) to the registered address of Freightify.

23.3 Relationship of Parties, We and yourselves agree and acknowledge that we and yourselves are independent contractors as to each other and nothing in these Terms of Service shall give rise to an employment, partnership, joint venture, or other relationship. The personnel of Freightify including personnel of Freightify's associated enterprises who will be engaged in the provision of Services under these Terms of Service shall be considered to be employees of Freightify and in no event shall such personnel be considered to be your employees.

23.4 Assignment We and yourselves agree and acknowledge that we and yourselves shall not assign any part or whole of these Terms of Service excluding assignment to Freightify's associated enterprises or any rights hereunder, without the prior written permission of the other party.

23.5 Waiver No waiver of any provision of these Terms of Service shall be effective unless contained in a writing (electronic mails / communication being specifically excluded) executed by either yourselves or Freightify, against whom enforcement thereof is sought. A waiver of any specific term hereof shall not be deemed to constitute a waiver of any other term here of, nor shall a waiver on any one or more occasion be deemed to imply or constitute a waiver of the same or any other term on any other occasion.

23.6 Sever ability if any provision of these Terms of Service shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions contained herein, which shall remain in full force and effect.

23.7 Non exclusivity, Nothing in these Terms of Service shall mean or shall be construed to mean that either yourselves or Freightify, is at any time precluded from having similar arrangements with any other person or third party, subject always to maintaining confidentiality obligations stated herein.

23.8 Entire terms, These Terms of Service along with the Order Form being signed, any annexures, emails shall form the entire terms between Freightify and you.These Terms of Service are subject to change at any time without notice. To make sure you are aware of any changes, please review these Terms of Service periodically. Continued use of the Platform after any such changes shall constitute your consent to such changes.

                                    Annexure A

                         Acceptable Usage Policy

Defined Terms. Unless otherwise defined here in, capitalized terms have the meaning attributed to them in the Terms of Service (or) the Privacy Policy. For the avoidance of doubt, the terms below are defined as follows:

Technology” means any Software component made available by us either on premise or in the cloud, any derivate works, and all improvements there of, and any background intellectual property rights.

Section I. If you create an account with Freightify, the following provisions will apply:


(a)   AccountBasics and Acceptable Conduct      

(i)     Account names are provided on a first-registered basis and are intended for immediate and active use.

(ii)   Attempts to sell, buy, or solicit other forms of payment in exchange for account names are prohibited.

(iii)  To keep your account active, you must log-in on a regular basis.

(iv)  If you create an account with an e-mail address pertaining to, or associated with, a company or organization, we will assume in good faith that you have the power to represent, and bind, that entity.

(v)    All information you access through your account is confidential and proprietary of Freightify and you will not disclose it unless as permitted under the Terms of Service.

(vi)  We may store, use and process your account information like email, passwords etc., to enable the use and operation of the Technology and Services.

(vii)  You will not attempt to, or gain unauthorized access to any service, account, computer systems or networks, or circumvent any authentication or security measures or test the vulnerability of the systems or networks.

(viii)  You will not attempt to, or interfere with any user, host, or network, (e.g., by sending a virus, overloading, spamming, or mail-bombing or use the Technology or Services to distribute malware, impersonate or misrepresent affiliation with any person or entity).

(ix)  You will keep passwords/other login information secured and monitor and control all activity conducted through your account.

(b)    AccountRemoval

(i)    We may remove or suspend your account in certain situations:

●     Inactivity: if we reasonably determine that your free account is inactive for at least 90 (ninety) days, e.g., no users have signed in and no automation jobs have been run.

●     Breach: if we reasonably suspect that you have breached your obligations, including as set out in the Terms of Service and this Policy.

●     Fees: if applicable, you fail to pay the associated fees when due or during the extended moratorium we may agree to.

●     Infringement: if we reasonably suspect that keeping the account maybe unlawful or infringe any third-party rights.

●     Upon Request: as requested by you, provided that we do not have a legal obligation or legitimate interest to further keep your account  Information.

(ii)   If your account is removed you will no longer be able to sign in and any and all data in your account, including the account name, will be permanently deleted and cannot be recovered.

(iii)  We may take reasonable steps to notify you prior to removing or suspending the account but will be under no obligation to do so.

(iv)  We are not liable for any loss of data as a result of applying this Policy.

(v)    Upon termination, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms, rights.

Section II. When Freightify provides you any Services you agree to requirements set out below:


(a)    You will back-up and validate data from all systems that may be accessed during and in connection with the provision of Services; Freightify assumes no liability for data loss or corruption thereof.

(b)    You will not rely on Freightify providing any installations, deployment assistance or incident resolution in relation to any hardware or Technology other than the paidTechnology and Services.

(c )  You will make sure you have all necessary rights (including, without limitation, proper license and use rights) to any third-party products you request Freightify to add within the Services provided to you.

(d)   You will use deliverables provided by Freightify as part of professional services, only in conjunction with theTechnology.

(e)    You will not mix deliverables with non-production purposeTechnology, unless expressly allowed by us.

(f)     You must not use and will not encourage others to use the deliverables and Services (i) to inspect or analyze the deliverables or the outputs for benchmarking or comparison purposes, (ii) for the purpose of designing, modifying, creating a derivative work or creating any program that performs functions similar to the functions performed by the deliverables, (iii) to acquire any technical specifications and gain a competitive technological or business advantage, (iv) to misappropriate or infringe any rights or violate any laws or contracts, (v) to access, tamper with, or use non- public areas of, any systems of Freightify, its Affiliates or their Authorized Users, (vi) to perform any type of security testing, including penetration testing on the deliverables, unless authorized, and within the limits authorized by Freightify.

(g)    You will not disassemble, decompile or reverse engineer the deliverables or any portion of it; you will not alter, adapt, merge, modify, translate, decompile, develop versions or derivative works, reverse engineer, upgrade, improve or extend, features or functionalities of the deliverables or Services or otherwise derive source code there from or otherwise reduce them to human readable form, except to the extent expressly permitted under applicable law and if it is essential to do so for the purpose of achieving interoperability of the deliverables or Services with another software program, and provided that, Customer has first requested Freightify to provide the information necessary to achieve such interoperability with at least 90 (ninety) days advance written notice and Freightify has not made such information available.

(h)    You must not remove, alter, modify or appropriate or use as yours any proprietary markings included in the Services.

(i)     You must not resell, sublicense, assign, transfer, rent, lease, lend or otherwise distribute your rights acquired under the Terms of Service.

(j)     You must not use the Services or deliverables for any purposes prohibited by US, EU or other applicable law, including any export control laws or in connection with the design, construction and/or operation of any system where the use or a failure of such system could result in a situation that threatens the safety of human life or severe physical harm or environmental or property damage (including, for example, use in connection with any nuclear, avionics, life support or other life critical application). The Services and the deliverables are not fault tolerant and are not designed for such use and Freightify expressly disclaims any liability or warranty for such high-risk use.

(k)    You must comply with all terms and conditions required by third-party providers of any data, products, services, platforms, etc. you might use with the deliverables and Services and carry the entire risk of such use.

(l)     You must not use the deliverables to operate in a service bureau, managed service or commercial hosting services environment, unless expressly approved by Freightify in writing.

(m)  You must ensure that the obligations in these Terms of Service flow down to all (including, without limitation, this Policy) to, (and you will bel iable for), all third parties you give access to deliverables and/or Services.

(n)    You will obtain and maintain all authorizations and consents required to use personal data as contemplated in these Terms of Service.

                                      Annexure B

                         Professional ServicesTerms


1. Definitions

Definitions in context of Professional Services Standard Terms:

·    “Freightify”: Freightify Technologies Pte. Ltd

·    “Customer”: the Party requesting Freightify to provide Pro­fessional Services under a Professional Services Work Order or Statement of Work

·    “Party” / “Parties”: Freightify and/or Customer

·    “Professional Services”: services provided by Freightify Professional Services in addition to software licenses, SaaS services, product support or ongoing data entry services during live operations; typically, Professional Services are time-limited activities with a predefined scope of work

·    “Work Order”: a written agreement that defines the scope of work, the commencement date and the financial aspects such as pricing and billing related to the Professional Services mutually agreed between the Parties

In case Professional Services would be performed under a Statement of Work (SOW), the terms “WorkOrder” and “Statement of Work” shall be treated as synonyms with regards to the applicability of Professional Services Terms.

Professional Services include the following:

·    Activities to implement a software SaaS product for Customer up to the point of live run operations

·    Conceptualization, planning, coordination, education, data review, configuration or similar activities prior to or during live run operations

·    Other individual consulting services related to or independent of Freightify’s products, before or after live run operations have commenced, as agreed between the Parties


2. Purpose &Applicability

ProfessionalServices Terms define and complement aspects relating specifically to Professional Services Work Orders agreed between Customer and Freightify, if and where such aspects in whole or in parts are not explicitly governed in the Terms of Service.

In the event of any inconsistency between the Professional Services Terms and the terms and conditions of the most recent individual agreement between Customer and Freightify relating to Professional Services, the order of precedence shall be the individually agreed specific Professional Services Work Order, then the individual agreement(where it exists), and then the Terms of Service including the ProfessionalServices Terms, but only to the extent of that inconsistency.


3. Work Order Agreement and Termination

·     Work Orders are to be agreed and signed by the Parties prior to starting execution of the work by Freightify.

·     Work Orders may be amended before or during run-time upon mutual written agree­ment of the Parties.

·     Customer shall have the right to terminate any Work Order for convenience at any time upon one (1) month’s prior written notice and shall pay all fees for the effort incurred by Freightify up to the termination date.

·     Freightify may terminate a Work Order, in whole or in part, upon ten (10) business days’ prior written notice if Customer has not authorized the work to begin under such Work Order within thirty (30) calendar days after the scheduled commencement date of the Work Order.

4. Work Order Execution

·     The scope of work shall not change from that detailed in the Work Order without prior mutual written agreement of the change between the Parties.

·     In case of changes, Freightify may re-evaluate the efforts and adjust the Work Order charges accordingly.

·     Any work that is not explicitly defined in a Work Order shall not be in scope of the work performed under a Work Order.

·     Freightify may use its affiliated companies or contractors to perform Professional Services or related activities as sub-contractors.

·     Project timings and durations, as far as agreed under a Work Order, are targets that assume that none of the Parties would incur a delay.

·     Each Party shall complete its obligations set forth in a Work Order or corresponding project plan in a timely manner to avoid affecting or delaying the other Party’s performance.

·     Professional Services standard business hours are Monday through Friday (excluding local public holidays) 09:00 to 18:00 hrs local time.

·     If Freightify personnel and Customer personnel are located in different time zones, Freightify shall work withCustomer to establish an appropriate modus operandi that supports achieving the objectives of the Work Order.

·     Freightify reserves the right to adjust Professional Services fees if Customer requires work to be performed outside of standard business hours or on a public holiday.

·     Professional Services work shall be performed primarily remotely, according to the nature of the work.

·     Each Party shall ensure that mandated and knowledgeable team members are available to engage in any necessary collaboration regarding planning, business processes, data, system integration, or other aspects related to theWork Order, as applicable.

·     Each Party shall nominate a representative who shall have the principal responsibility under a Work Order for any decisions affecting the scope or schedule and for overseeing and managing the efforts and performance by the respective Party. Any required decisions shall be made timely.

·     Each Party shall assign a primary point of contact to issue and receive communications from the other Party in relation to the day-to-day work.

·     Each Party’s representatives shall dedicate as much time as needed to perform that Party’s obligations inaccordance with the Work Order.

·     Freightify Professional Services shall not be accountable for defining, creating or maintaining any system data on behalf of Customer, unless otherwise agreed under the Work Order or in a separate agreement.

·     Customer shall remain solely account­able for the integrity and accuracy of data, including those to which Freightify Professional Services have provided assistance in preparing, reviewing or importing into a system.

·     Customer shall support all activities under a given Work Order in a way that activities can be performed and accomplished collaboratively with reasonable efforts in appropriate quantity, quality and time without undue delays or extra work.

·     Each Party shall ensure that appropriate expertise for the technical infrastructure, including software, hardware, database and network administration is available as needed, to support the WorkOrder, as applicable.

·     If required, Customer shall provide VPN or other remote access of appropriate type to Customer’s environments to perform the work described in the Work Order, as applicable.

5. Work Order Deliverables Testing & Acceptance

·     Upon delivery of a deliverable by Professional Services to Customer that meets the applicable Work Order specifications, Customer shall perform an appropriate review of the deliverable.

·     Freightify’s Professional Services methodology requires sufficient acceptance testing by Customer during the system implementation process in order to minimize potential impact on live run operations.

·     Customer shall be accountable to prepare and produce appropriate test plans and test scenarios, including any necessary underlying data, to support such testing.

·     Any form of testing, including but not limited to functional testing, system testing and stress testing, shall be managed by Customer. Customer personnel shall be responsible for executing the acceptance test cases covering all relevant business scenarios, prior to production cut-over.

·     Provided that Customer has not explicitly rejected work delivered under a Work Order, each such deliverable shall be considered completed and accepted upon the earlier of written acknowledgement by Customer, or thirty (30) calendar days after declaration of the delivery to Customer’s test environment or other delivery channel appropriate for the deliverable, as applicable.

·     In case Customer wishes Freightify to participate in the provision of test plans or execution of testing, such activities are to be defined in the applicable Work Order.

·     Freightify shall not be liable or responsible for any delays in delivery owing to actions or omissions of the Customer. In any event, the maximum aggregate liability of Freightify shall be restricted to _____.

6. Work Order Charges

·     Professional Services charges shall be billed either on the basis of time & material (actual time spent) or as a pre-defined fixed price.

·     In case of time & material, ProfessionalServices are charged per hour, whereby one business day is equal to 8 working hours. The smallest billing unit is one quarter of an hour.

·     In case of a pre-defined fixed price, the Customer may not require Freightify to perform any activities that are notexplicitly defined in the applicable Work Order.

·     Freightify may require Customer to make a down-payment prior to work commencing under a Work Order.

·     Billing by Freightify and payment by Customer shall be performed monthly, unless agreed otherwise under a WorkOrder.

·     In case Customer requests Freightify to perform Professional Services work outside of the regular Professional Servicesbusiness hours, Freightify may charge such time at 1.5 times the applicablehourly rate. This applies to both time & material and pre-defined fixedprice Work Orders in case the requirement was not factored into the Work Orderprice at the time when the Work Order was established.

·     In case travel is required and travel time exceeds 1 hour from the regular location of the Professional Services staff member, Freightify may charge the exceeding travel time at 0.5 times the applicable hourly rate.

·     Customer shall reimburse Freightify for expenses incurred e.g. for travel, accommodation and other travel related outlays when executing a Work Order, according to the actual costs, as applicable.

·     Customer shall reimburse Freightify for expenses by Professional Services staff when performing onsite work such as meals and other personal expenses on lump-sum basis (meal per diem) according to the exempt amounts of the respective applicable tax laws, as applicable.

7. Miscellaneous

·    In the event of creation of any intellectual property while providing our Professional Services, the said intellectual property in the deliverables shall be the sole property of Freightify, to the exclusion of any Customer owned proprietary information.

·    Freightify shall retain the right in its sole discretion to utilize the above said deliverables in the Professional Services towards providing services to other Customers, to the exclusion of any other Customer’s owned proprietary information.


We reserve the right to update this Policy on https://www.freightify.com at any time without prior written notice

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